Monthly support services
Proactive system monitoring, consultation and quick response support
Rest easy knowing a professional Treadwell consultant is monitoring your Apricot or ETO system. Get personalized system usage reports, one-on-one consultation, and quick-turnaround support with our support services plans.
System monitor
Every support package includes proactive system monitoring. Gain insight into user login habits and evaluate accuracy and frequency of entry for your key data points.
Consultation
All packages include system consultation support. Higher tiers include free monthly consultations from our network of industry experts across the nonprofit space.1
Advanced reports
Get access to an assortment of Treadwell’s signature reports and templates, e.g. System Blueprint report, Employments Template, or Signature Dashboard Design Template.2
Support services pricing plans
Save 5% with yearly billing
Starter
- Customer support
- Monitoring
- Access to exclusive monthly Treadwell events
- 5% discount on additional services3
Accelerator
-
All Starter Package features, and:
- Customer support
- Monitoring
- Access to exclusive monthly Treadwell events
- 5% discount on additional services3
- 5 professional service hours4
Impact
-
All Starter Package features, and:
- Customer support
- Monitoring
- Access to exclusive monthly Treadwell events
- 10% discount on additional services3
- 10 professional service hours4
- Access to Treadwell’s network of experts
- 4 credits towards advanced features2
Partner
-
All Starter Package features, and:
- Customer support
- Monitoring
- Access to exclusive monthly Treadwell events
- 15% discount on additional services3
- 15 professional service hours4
- Access to Treadwell’s network of experts
- 6 credits towards advanced features2
Mission
-
All Starter Package features, and:
- Customer support
- Monitoring
- Access to exclusive monthly Treadwell events
- 20% discount on additional services3
- 20 professional service hours4
- Access to Treadwell’s network of experts
- 10 credits towards advanced features2
Starter
- Customer support
- Monitoring
- Access to exclusive monthly Treadwell events
- 5% discount on additional services3
Accelerator
-
All Starter Package features, and:
- Customer support
- Monitoring
- Access to exclusive monthly Treadwell events
- 5% discount on additional services3
- 5 professional service hours4
Impact
-
All Starter Package features, and:
- Customer support
- Monitoring
- Access to exclusive monthly Treadwell events
- 10% discount on additional services3
- 10 professional service hours4
- Access to Treadwell’s network of experts
- 4 credits towards advanced features2
Partner
-
All Starter Package features, and:
- Customer support
- Monitoring
- Access to exclusive monthly Treadwell events
- 15% discount on additional services3
- 15 professional service hours4
- Access to Treadwell’s network of experts
- 6 credits towards advanced features2
Mission
-
All Starter Package features, and:
- Customer support
- Monitoring
- Access to exclusive monthly Treadwell events
- 20% discount on additional services3
- 20 professional service hours4
- Access to Treadwell’s network of experts
- 10 credits towards advanced features2
Pricing plans
(Save 5% with yearly billing)
Starter
- Customer support
- Monitoring
- 5% discount on additional services
Accelerator
-
All Starter Package features, and:
- Customer support
- Monitoring
- 5% discount on additional services
- 5 available hours
Impact
-
All Starter Package features, and:
- Customer support
- Monitoring
- 10% discount on additional services
- 10 available hours
- 1 additional report
- 2 complementary services
Partner
-
All Starter Package features, and:
- Customer support
- Monitoring
- 15% discount on additional services
- 15 available hours
- 2 additional reports
- 3 complementary services
Mission
-
All Starter Package features, and:
- Customer support
- Monitoring
- 20% discount on additional services
- 20 available hours
- 3 additional reports
- 4 complementary services
1 ALL packages include 2 consultation calls per month (up to 1 hour each).
2 Availability of advanced features vary by product. Ask about Treadwell’s current feature menu.
3 Additional services generally offered at $180/hour before discount. Some limitations apply.
4 Some limitations apply.
Making the case for investing in valuable technology
Need help boosting your team’s buy-in for organizational investment in Apricot or ETO consultation support?
These documents provide practical advice for navigating this process and gaining the support you need. Find out how you can transform your nonprofit’s capabilities and demonstrate impact.
Get started with a free consultation
Ready to explore new opportunities?
Schedule a free consultation to discuss your organization’s needs, and rest assured there are no future commitments necessary.
