We’re Live! Now what? A Post-Go Live Roadmap for ETO Administrators

Having provided consultation and services for Social Solutions‘ ETO software to hundreds of organizations over the past decade or more, we’ve found that there is a consistency in the life-cycle of an organization that implements any new software, including ETO. One such consistency is the Post-Go Live phase. The process of ETO software implementation is both similar to, but also very different from data system maintenance.

During the ETO implementation, the organization focuses on gathering requirements, building out a structure to support those requirements, and then training staff on system processes.


What happens after the implementation of ETO software?eto administrator

Post-Go Live, organizations must switch gears to:

  • Ensure that users enter data consistently and of high quality
  • Develop new reports to better support users, managers and funders
  • Adjust the system configuration to support both new requirements and implementation oversights
  • Advance the skills of the organization’s ETO administrator


With so many moving parts, admins need their own user manual to help them know where to focus their energy and how to support the system and the organization.

In our ‘Post-Go Live Roadmap for Administrators’ series, we will be exploring four critical skills/processes for Administrators post go-live. Follow the links below to learn more!


1st Part: ETO Administrator Training

2nd Part: Data Quality Monitoring and Outcomes Reporting

3rd Part: ETO Adjustments



Need help with your Apricot or ETO software?

Focus on what you do best and leave the data to us.

Treadwell is Bonterra’s (previously Social Solutions) only certified implementation partner for both Apricot and ETO software. Schedule a free consultation to learn how Treadwell can increase your impact and help you reach your goals.


Join our newsletter

End-of-Year resources

New white papers now available.

end of year giving campaign