Treadwell joined the project post-migration and immediately became a strategic partner in helping Impact NW regain control of their data infrastructure. The first step was assessing the state of the Apricot database and aligning it with the diverse and occasionally inconsistent processes used across Impact NW’s many programs. Rather than forcing a standardized approach, Treadwell focused on rebuilding core functionality with flexibility – ensuring each program’s unique needs were reflected in the system’s design.

To manage complexity and drive momentum, the team prioritized programs with the most immediate needs – such as those with critical grant reporting deadlines or lacking structured data capture processes. Treadwell led structured discovery meetings with program staff, identifying pain points and translating real-world workflows into streamlined, scalable database solutions. This approach not only improved accuracy and consistency across the system but also reduced administrative burden on frontline staff.

One key innovation was the reconfiguration of how households and family members were tracked within Apricot. This adjustment eliminated redundant data entry and improved reporting clarity, especially for programs dealing with high volumes of clients. Additionally, Treadwell introduced advanced reporting tools, enabling teams to identify data inconsistencies early and submit funder reports faster and more accurately. In one case, a program that had struggled with monthly reporting was able to cut prep time significantly and deliver higher-quality data with minimal effort.

Treadwell also recognized that technology alone wasn’t enough – the people using the system needed to feel confident and capable. In collaboration with database specialist, Treadwell created and delivered customized, program-specific training using Impact NW’s own language and examples. Rather than offering generic tutorials, the sessions were practical, accessible, and directly tied to daily tasks. This was paired with a “train-the-trainer” model, enabling internal leaders to scale training across teams without additional external support.

Throughout the process, Treadwell emphasized relationship-building and flexibility. We adapted as needs evolved, consistently troubleshooting, clarifying processes, and offering strategic insight. By positioning Apricot not just as a database, but as a tool to support fieldwork and improve client outcomes, Treadwell helped lay the foundation for Impact NW’s long-term goal: becoming a fully digital, data-driven organization.