Part 3: Steward Your System | Post Go-Live Roadmap

The implementation process is arduous, detailed and complex. It’s nearly impossible to get it all right on the first try. For this reason, you must anticipate that there will be system corrections, additions, and new reporting needs following launch. For those of you still in implementation, a “soft launch” (having a group of users test … Read more

Part 2: Data Quality Monitoring and Outcomes Reporting | Post Go-Live Roadmap

There is one implementation scenario that we have seen occur with a few organizations (fewer and fewer, thankfully) that is truly heartbreaking: an organization did not build a solid data culture, or the executive team did not set adequate expectations. Soon after implementation, users go from sparsely using their ETO system to abandoning it altogether. … Read more