Part 3: How to Steward Your ETO System | Post Go-Live Roadmap

The ETO implementation process is arduous, detailed and complex, but the post-implementation system management can quickly become even more complex. It’s nearly impossible to get it all right on the first try. For this reason, you must anticipate that there will be system corrections, additions, and new reporting needs following launch. For those of you … Read more

Part 2: Data Quality Monitoring and Outcomes Reporting | Post Go-Live Roadmap

There is one ETO implementation scenario that we have seen occur with a few organizations (fewer and fewer, thankfully) that is truly heartbreaking: an organization did not build a solid data culture, or the executive team did not set adequate expectations. Soon after implementation, users go from sparsely using their ETO system to abandoning it … Read more